At VenturaPet Solutions, LLC (Dogs For The Earth), your satisfaction is our priority. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

General Policy

• Contact Us First: To initiate a return or refund, please send an email to community@fn.dogsfortheearth.com to receive a return label and specific instructions for your case.
• Applicable Conditions: This policy applies to all purchases unless a specific offer or promotion states different conditions more favorable to the consumer. In such cases, the rules outlined in the offer will take precedence.

Eligibility for Returns

• Perishable Goods: TOnce we receive and inspect your return (if applicable), we’ll notify you about the approval or rejection of your refund via email.
• Non-Perishable Items: Non-perishable products, including other items that help improve the bond between dogs and humans, may be returned if unused, in their original condition, and with the original packaging intact.
• Timeframe: You must request a return within 30 days of receiving your order.

Refunds

• Once we receive and inspect your return (if applicable), we’ll notify you about the approval or rejection of your refund via email.
• Approved refunds will be processed using the original method of payment. Please allow a few days for processing.
• Shipping Costs: Shipping costs are non-refundable unless otherwise stated or the return is due to an error on our part (e.g., wrong or defective item sent).

Shipping for Returns

• Return Label: A return label will be provided once you contact us at community@fn.dogsfortheearth.com. Follow the instructions included for a smooth process.
• Shipping Costs: You will be responsible for return shipping costs unless otherwise stated.

Exchanges

• We only replace items if they are defective or damaged. Please contact community@fn.dogsfortheearth.com to arrange an exchange.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.
2. Contact your credit card company; it may take some time for your refund to be officially posted.
3. Reach out to your bank as there is often some processing time before a refund is posted.

If you’ve done all this and still haven’t received your refund, contact us at community@fn.dogsfortheearth.com.

Gifts

• If the item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the return value.
• If the gift wasn’t marked as such or the order was sent to the gift giver, the refund will be issued to the original purchaser.
• Shipping Costs: Shipping costs for gifts are non-refundable unless otherwise stated.

Free Products

• Products marked as FREE are not eligible for refunds, returns, or exchanges.
• Shipping costs for free products are also non-refundable unless otherwise stated.

Important Notes

To ensure you enjoy the full benefits of our products:

• Store perishable goods in a cool, dry place.
• Make arrangements to receive packages promptly to avoid damage from extreme weather conditions.

We appreciate your understanding and look forward to continuing to serve you and your furry companions with the best products and service.